UnitingCare Queensland Cyber Incident - Important Information for suppliers and vendors

Updated 17 June, 2021


We are pleased to advise that good progress has been made on recovering our critical finance systems following the UnitingCare Queensland cyber incident on 25 April.


All invoices that were approved for payment in our system prior to the cyber incident have been paid.


​Invoices are now being processed as a matter of urgency. We will make weekly payment runs to ensure payment of outstanding invoices occurs as quickly as possible.


At this stage, due to the significant volume of invoices received since our cyber incident, we are not able to provide a definitive date for when your invoice/s will be paid.


In the meantime, please:

  • Do not re-send your invoices, we have received them. Re-sending them ​will further delay your payment as we work to remove duplicate copies
  • Continue to submit new invoices, payment enquiries and statements to the relevant email address outlined below.

Hospitals

Invoices: [email protected]

Payment queries & statements: [email protected]

ARRCS

Invoices: [email protected]

Payment queries & statements: [email protected]

Blue Care

Invoices: [email protected]

Payment queries & statements: [email protected]

UnitingCare Queensland

Invoices: [email protected]

Payment queries & statements: [email protected]

UnitingCare Community

Invoices: [email protected]

Payment queries & statements: [email protected]




Thank you for your continued patience and understanding during this challenging period.