This workshop offers a great set of basic skills for better communication and dealing with people in crisis.
Accidental Counsellor Foundations is an emotional crisis awareness training program designed to provide participants with some knowledge and skills to recognise, respond, and refer when supporting someone who is experiencing an emotional crisis. There is also a module on self-care to ensure that participants take responsibility for their own wellbeing.
Despite the name of this course, please be aware that this course is not intended to train you to be a counsellor or provide ongoing support. You will not receive any counselling qualification at the end of this training.
- Module 1: The Accidental Counsellor
- Module 2: Barriers to listening
- Module 3: Values and beliefs
- Module 4: Understanding conflict
- Module 5: Dealing with behaviours of concern
- Module 6: Professional boundaries and self-care
The training is delivered by qualified, experienced Lifeline trainers. Participants receive a Statement of Attendance at completion of the course.
Format: There are two options for this course:
- Full-day face-to-face session with a qualified Lifeline trainer*.
- Online virtual workshop (content may differ from face-to-face training).
The workshop will be tailored to the specific needs of participants.
Resources: Participant workbook.
Outcome: Participants are provided with basic skills to support someone in emotional crisis. Participants will also learn the skills to respond appropriately to people who are distressed, upset or aggressive. Skills can be used for telephone or face to face contacts.
*Our COVID-19 plan is in place for all training sessions. All social distancing regulations as established by the Government and Department of Health will be followed for face-to-face training sessions.
Note: Training sessions are subject to change based on changing regulations and/or demand.