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How to help people in crisis
This workshop offers a great set of basic skills for better communication and dealing with people in crisis.
Lifeline Training’s Accidental Counsellor Foundations course is an emotional crisis awareness training program designed to provide participants with some knowledge and skills to recognise, respond, and refer when supporting someone who is experiencing an emotional crisis. There is also a module on self-care to ensure that participants take responsibility for their own wellbeing.
Topics include:
- Module 1: The Accidental Counsellor.
- Module 2: Barriers to listening.
- Module 3: Values and beliefs.
- Module 4: Understanding conflict.
- Module 5: Dealing with behaviours of concern.
- Module 6: Professional boundaries and self-care.
Please note: The Accidental Counsellor Foundations course does not qualify you to be a counsellor or provide ongoing support. Participants will not receive any counselling qualification at the end of this training.
Format
This course is a one-day, face-to-face or virtual workshop.
Resources: Participant workbook.
Course brochure
Group bookings
If you would like Lifeline Training for your workplace or organisation, please fill out our enquiry form and we will contact you.
Booking enquiries
Individual bookings
We have a range of training sessions that are currently open for registration. View our upcoming training to enrol.
View upcoming trainingGroup booking enquiries
If your organisation would like to enrol in a Lifeline Training course, please complete the form below.
Lifeline Training
We offer a range of courses to improve the health and wellbeing of your people, which in turn can help create a more productive, cost-effective and responsible workplace.