COVID-19 Update

We are following guidance from Queensland Health to keep our staff, volunteers and customers safe.

Please use our Lifeline Shop locator to find out about your local store.

To keep our employees, volunteers and customers safe, we have implemented a number of social distancing measures to ensure the health and safety for everyone entering our stores.

Our Lifeline 13 11 14 Crisis Line remains open 24/7 to support Queenslanders in crisis. Through COVID-19, we’re here for you.

Keeping Queenslanders safe

Lifeline is committed to bringing hope to Australians doing it tough. A trusted national charity, we’re driven by the belief that Australian lives lost to suicide can be prevented.


In Queensland we deliver our 24-hour 13 11 14 Lifeline Crisis Support line through 10 Lifeline centres — providing suicide prevention services with a non-judgemental and compassionate listening ear.


Backed by more than 6000 volunteers, our network of 130 Lifeline retail shops sell new, donated and pre-loved goods to help fund our crisis support services. We also export to overseas communities, sell rags to industry and run our Lifeline Bookfest and other events to further support our services and help save lives.

In fact, from the moment an item is donated to Lifeline to the moment a potentially lifesaving call is made, at least 38 pairs of hands have been involved, each and every pair symbolically supporting the caller.

Visit our Lifeline Queensland online op shop

Shop more than 8,000 items in over 120 categories.

Lifeline Bookfest
Bookworms gather at Bookfests all over Queensland to celebrate reading and buy bargain books in support of Lifeline!
Donate clothes and furniture
Donating your reusable pre-loved clothing and furniture helps us raise funds for our life-saving services.
Donation bins
We greatly appreciate the donations we receive in our 800 Lifeline bins across Queensland. There’s sure to be one near you!
Lifeline Shops
We have over 130 Lifeline Shops across Queensland – plus our online op shop – which sell a range of donated goods to support our 13 11 14 Crisis Support Line.
you man in orange shirt in park
Lifeline $2 Clothing Sales
What better way to clothe the whole family than at $2 a piece? Refresh your wardrobe for a great cause at the next event near you!
13 11 14 Crisis Line
13 11 14 is a confidential telephone crisis support service available 24/7. Anyone who’s in crisis or thinking about suicide can contact Lifeline.
Volunteer as a Lifeline Crisis Supporter
Complete a nationally-recognised training course to lend an ear to those in crisis. Find out more about volunteering here.
Volunteer in a Lifeline shop
Make new friends, use your flair and add some valuable experience to your resume. We need your help to keep our shops looking great and running smoothly!
Lifeline Community Recovery
In the wake of a crisis or natural disaster in Queensland, the Lifeline Community Recovery team is there to help people deal with trauma and cope with grief and loss.
Lifeline Corporate Training
Up skill your team to create a mentally healthy workplace where people feel safe to discuss difficult emotions.
Holding on to Hope - Lifeline Podcast

The Holding on to Hope podcast series by Lifeline Australia

Hear from people who found hope to continue living.