Lifeline Community Recovery

In the wake of a crisis or natural disaster in Queensland, Lifeline is there to help people deal with trauma and cope with grief and loss.


The Community Recovery team is activated at the request of state or local government authorities, or local community leaders.


We provide counselling or ‘psychological first-aid’ to support people as they work through shock and begin to come to grips with their experiences. This process takes time, and so we often continue to support communities for years after a crisis.


For anyone who requires ongoing support, we will put them in touch with the right services to ensure they get the help they need.

People we support

We engage and support people directly impacted by the event, as well as those indirectly affected including:

  • extended families
  • business operators
  • people from other organisations providing support who may have experienced vicarious trauma from the event.

The Community Recovery team

You will be supported by professionals from a range of fields including social work and psychology, counselling and psychotherapy, and specialist volunteers.


We are continually developing relationships with local partner agencies as well as local governments who manage evacuation centres during disaster events to ensure we provide coordinated support for communities.

When is Community Recovery activated?

The need for recovery may arise from floods, cyclones, bushfires, acts of terrorism and major health emergencies, road accidents and other community crises.


The Lifeline Community Recovery Program has been supporting Queensland communities since the Black Hawk helicopter disaster in Townsville in 1996 and continues to respond through its trained staff and network of services across the state.


Matt from Lifeline Queensland discusses how Lifeline Community Recovery supports those in need.

Get Ready Queensland

When it comes to extreme weather events in Queensland, it's not a matter of 'if' but 'when'. Lifeline’s Community Recovery Team is proud to be a part of this year’s Get Ready Queensland Week to assist Queenslanders in being prepared.


General information

  • Community Recovery Brochure
    485.9 KB
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Toolkits and factsheets

  • Getting through floods drought and extreme climate events
    678.77 KB
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  • Coping with loss and change in a community after a bushfire
    1015.39 KB
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  • A whole person approach to wellbeing
    299.5 KB
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  • Drought tool kit
    748.37 KB
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  • Helping your children cope with the after effects of a natural disaster
    238.17 KB
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  • Dealing with trauma
    45.56 KB
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  • Coping with loss and grief
    498.67 KB
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  • Coping with sorrow loss and grief for Aboriginal and TSI People
    1.05 MB
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  • Helping your children cope with the after effects of a natural disaster
    238.17 KB
    Download pdf


Lifeline Queensland offers in-depth training to equip you with the skills to best support yourself and your community in times of crisis.

Reflect, Replenish, Restore

Support and self-care so those involved in recovery work can avoid burnout.

Psychological First Aid

Develop skills to respond to those in distress after critical events and natural disasters.

Accidental Counsellor

Develop better communication skills to support a colleague, client or friend

Whole Person Approach to Wellbeing and Self-Care

Learn how to care for your emotional and psychological health to prevent burnout.

For more training courses available to workplaces and the public, visit Lifeline Corporate Training.

Get involved

If you’d like to get involved in Community Recovery work, the first step is to undertake our Lifeline Crisis Supporter / 13 11 14 training.

Holding on to Hope podcast

“It‘s really important that you recognise that what you‘re going through is not a journey you have to do alone.” - Black Saturday bushfire survivor Chris Bogusis