Need to talk?


UnitingCare’s understanding and qualified people are waiting to take your call and guide you in times of crisis or difficulty.

We have a range of support lines that can help but, remember, if you or someone you know is in immediate danger, call 000.


Family and Child Connect

Help with the challenges of parenthood. Available Mon-Fri, 9am-5pm.

Call 13 32 64
Family Relationship Advice Line

Help for families affected by relationship or separation issues. Available Mon-Fri, 8am-8pm; Sat 10am-4pm; except national public holidays.

Call 1800 050 321
Lifeline live chat

Confidential support using real-time chat technology. Available 12pm-6am (AEST), seven days a week.

Access Lifeline online chat
Lifeline Crisis Support

Confidential telephone crisis support service. Available 24/7.

Call 13 11 14
Child Safe Line

Call if you have child safety concerns within a UnitingCare service or program. Available Mon-Fri, 9am-5pm.

Call 1800 297 745
Next Step After Care

Help for young people who have left care. Available 24/7.

Call 1800 639 878
National Debt Helpline

Free and confidential financial counselling. Available Mon-Fri, 9.30am-4.30pm.

Call 1800 007 007
Gambling support

Gambling counselling, support and information. Available Mon-Fri, 8.30am-4.30pm. Call:


07 4050 4988 (Cairns)
07 4191 3100 (Wide Bay-Burnett)
1800 858 858 (Out of hours)
Country Callback

Help for drought-affected and isolated communities in rural Queensland. Available 24/7.

Call 1800 543 354
Elder Abuse Prevention Unit

Help if you – or someone you know – are experiencing abuse as an older person. Available Mon-Fri, 9am-5pm.

Call 1300 651 192
Seniors Enquiry Line

Information and referral service for Queensland seniors. Available Mon-Fri, 9am-5pm.

Call 1300 135 500
Time for Grandparents

Telephone information, referral and support to all grandparents in Queensland. Available Mon-Fri, 9am-5pm.

Call 1300 135 500