Collection notice

Personal Information Collection Notice

UnitingCare Queensland Limited collects your personal information that you input into our website enquiry form. 

Entity Name: UnitingCare Queensland Limited   
ABN:  84 675 001 493    
Address: Level 5, 192 Ann Street, Brisbane QLD 4000
Postal: GPO Box 45, Brisbane QLD 4001
Email: privacy@ucareqld.com.au
Phone: 07 3253 4000

Types of information we collect  

We collect personal information requested when you fill in the enquiry form on our website. If you choose to provide sensitive information (such as health information) in that form, you consent to us collecting it for the purpose of handling of your enquiry.
 

How we collect information   

We collect your personal data via the enquiry form and send it to the person or team that is appropriate to handle your enquiry.
 

Is collection required or authorised by Law?

We only collect the details that are reasonably necessary for the purpose of responding to your enquiry. 
 

Purpose of collection 

We collect your personal information for the purpose of responding to your query. If we subsequently provide a service to you, we may use your personal information in connection with providing that service. If that occurs, you consent to the collection of personal information for the purpose of providing that service.
 

What happens if we do not collect your personal information? 

If you do not provide requested information or provide a pseudonym, we may be unable to provide an appropriate response to your query.
 

Accessing and correcting your personal information

Our Privacy Policy contains information about how you can access and request a change to your personal details or lodge a complaint about how your information has been handled.
 

Third-party service providers    

We may disclose certain personal information to third-party service providers that support our operations and/or government regulators where required or authorised by law. 

These providers may access personal information such as your name, contact details and communication preferences for purposes including marketing (if you have opted in) such as managing newsletters, service updates, event invitations, fundraising communications and other permitted activities.

We take reasonable steps to ensure that all third-party service providers handle personal information in accordance with the Australian Privacy Principles.
 

Overseas disclosures

Some of our third-party service providers store or process personal information in overseas locations.

For example, our email marketing platforms including Mailchimp, Sitecore Send and Campaign Monitor (these may change from time to time) may store data in jurisdictions such as the United Kingdom and the United States.

If personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles.
 

More information

If you have any questions or concerns, would like to correct your Personal Information, or you wish to make a complaint about a breach of the Act, please get in touch. 

We take your privacy very seriously, so we are always ready to listen. If you are not happy with the way we collect, use, hold, or disclose your information you are welcome to lodge a complaint. To do so, please contact: