Volunteering at a Lifeline Shop

We couldn't run our Lifeline Shops without the help of our incredible volunteers.


Across Queensland, we rely on around 2,500 volunteers to help keep our Lifeline Shops going, but we're always looking for more!


Lifeline Shops generate the money we need to run our self-funded 24-hour 13 11 14 Lifeline Crisis Line, which answers over 170,000 calls every year in Queensland.


Always wanted to help out? Find out what's involved.


We are always looking for dedicated volunteers to help out at each shop. To become a volunteer in a Lifeline Shop, you would ideally have around four hours a week available. Many of our shops are open 7 days a week and volunteers are needed at all times, even weekends and sometimes evenings! Volunteers really do help the shops run smoothly, knowing we can rely on your help, skills and contribution.


Volunteers also help in our warehouses across Queensland with jobs like sorting, categorising, pricing and preparing donations for the shop floor. If you love sorting and organising, and have an eye for fashion, this might be for you!


Our volunteers come from every walk of life — of all backgrounds and ability. What everybody has in common is their fantastic customer service skills, their ability to work together and a passion to help raise the money needed to keep Lifeline going.


What's in it for you?


Becoming a volunteer at a Lifeline Shop offers you a chance to:

  • Meet new people
  • Give back to the community
  • Gain a sense of achievement
  • Build confidence
  • Acquire valuable retail experience
  • Learn new skills
  • Meet people in a similar industry
  • Widen your career options
  • Boost your CV
  • Improve your communication skills
  • Unleash your creativity!
multiple volunteers embracing outdoors
Join us today!

The interview and selection process is easy and friendly. To find out more information about applying to volunteer at one of our 130 Lifeline Shops, there are few things you can do:

  • Pop into the local Lifeline Shop you wish to volunteer in and have a chat with the manager about their current vacancies. 
  • Fill out our online expression of interest form for volunteer opportunities in Queensland.
  • Contact the volunteer management team to discuss possible vacancies or alternative shops with vacancies on 07 3253 4000.

Our shops

Lifeline has over 130 shops in Queensland which sell quality pre-loved and sometimes new products including clothing, toys, appliances and furniture.

Find Lifeline Shops near you

Looking for more services? Try our service locator


Other volunteer opportunities

Find out how you can share your skills in your community!