Who are we looking for?

Sometimes people just need to be heard. We are always looking for people, from all walks of life, who can lend their time and their ears to help Lifeline save lives. We would love to hear from you if you can:

  • demonstrate good communication and listening skills
  • show empathy and have a non-judgemental attitude
  • volunteer for six hours a fortnight
  • pass a comprehensive selection criteria and 
  • successfully complete the nationally-recognised Lifeline Telephone Crisis Supporter training program.

What’s in it for you

Being a volunteer crisis supporter will offer you the opportunity to:

  • develop your practical crisis support skills
  • experience personal growth and development
  • improve your communication skills
  • increase your self-awareness
  • give back to the community make new connections and broaden your networks
  • pursue further career opportunities in this area.
Register now

What our volunteers say about the experience

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"I believe that the Lifeline training was one of the most thoroughly well-planned and well-presented educational experiences of my life."
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"I found the training to be such a fantastic learning curve – I learned so much, about myself and others, and all in a supportive, caring environment."
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"The training has taught me things that are really useful, both on the phones at Lifeline and also in my personal life. I’ve become much more aware of how to listen well to the people I love."

Course locations

We offer Lifeline crisis supporter training at the following centres:

Lifeline crisis supporter training is provided on behalf of Lifeline Australia RTO 88036.


What else can you do once you have been accredited?


Your crisis support skills can come in handy in a number of other areas across UnitingCare, including in our family support programs, disability services and youth and mentoring programs. Learn more about social support volunteering here.


All accredited Telephone Crisis Supporters are also eligible to become Lifeline Community Recovery Officers during times of natural disaster or community crisis in Queensland. Learn more about Lifeline Community Recovery here.