13 11 14 is a confidential telephone crisis support service available 24/7 from a landline, payphone or mobile.


Anyone across Australia experiencing a personal crisis or thinking about suicide can contact Lifeline. Regardless of age, gender, ethnicity, religion or sexual orientation, our trained volunteers are ready to listen, provide support and referrals.


Lifeline answers around 170,000 calls every year from Queenslanders needing crisis support and suicide prevention services.

If you need crisis support call 13 11 14 now. If life is in immediate danger call 000.
What happens when you call 13 11 14


Our trained Telephone Crisis Supporters will answer your call and:

  • Listen to your situation
  • Provide immediate support
  • Assist to clarify options and choices available to you
  • Provide you with referral information for other services in your local area.

Your call will be answered as soon as possible by the next available crisis supporter. If your call isn’t answered straight away, it means we are experiencing high demand for our service. Please stay on the line or call back later.

If you are in immediate danger call 000.

Join us to become a Volunteer Telephone Crisis Supporter

Across Queensland 10 Lifeline Crisis Support Centres deliver nationally recognised training on behalf of Lifeline Australia (RTO 88036), all of which are aided by fully trained volunteers. By volunteering as a telephone crisis supporter, you’ll help change lives by supporting people when they need it most.

female receptionist wearing headset talking on the phone
Become a Volunteer Telephone Crisis Supporter
If you would like to join us and become a Telephone Crisis Supporter, visit our dedicated page for the Lifeline Telephone Crisis Support Training.