Q1: I have been doing business with UnitingCare and its service groups (Blue Care, ARRCS, UnitingCare Health and UnitingCare Community) for years. Why am I being asked to provide my compliances in Smartek?
Aged Care and Work Health and Safety legislation places stringent obligations on businesses to ensure the health and safety of all persons in the workplace – including but not limited to contractors, subcontractors, their employees, labour hire, etc.
To protect and ensure the optimum care of our most vulnerable people in aged care, community care and hospitals, there is a minimum body of information that we must know about our contractors and staff.
It is a huge task for us to obtain, check and maintain this information from our large number of contractors, especially when businesses must ensure their data is current every day of the year. This is why we use Smartek – to collect, verify and maintain relevant compliances.
Q2: Are all contractors required to register with Smartek to submit and maintain their compliances?
All contractors providing services to UnitingCare or one of its service groups (Blue Care, ARRCS, UnitingCare Health and UnitingCare Community) are required to register and maintain their compliances with Smartek.
Smartek registration is not required for contractors supplying goods to UnitingCare.
Q3: Why do I have to pay an annual fee to register with Smartek?
The annual subscription fee is paid to Smartek to collect, verify and maintain your compliances in the system. This ensures you meet the required legislative and regulatory compliances for your customers. In this case, UnitingCare.
If you are already registered in Smartek with another customer, a lower fee of $50 +GST per annum applies. You will just need to contact Smartek and ask them to associate your profile with UnitingCare Queensland.
Please note, UnitingCare does not receive any of this fee; we simply use the Smartek system to review the compliances of our service contractors.
Q4: How do I register with Smartek?
Your UnitingCare representative will request an invitation code is sent to you from Smartek. You will then receive an email from Smartek containing the invitation code and a step-by-step guide on how to register and become compliant with Smartek.
Q5: Who is able to complete registration with Smartek?
Either a manager or someone delegated/authorised to declare compliances on behalf of a company.
Q6: What type of contractor compliance documentation needs to be submitted?
Examples include, an insurance Certificate of Currency, National Police Certificate, Workers Compensation Certificate (if company), licences, certifications, registrations, cards, code of practice, declarations for working safely/ reporting incidents/ vaccinations/ health mandates, and any other compliance-related documentation.
Q7: In addition to registering my company with Smartek, do our employees also need to be registered?
Yes, employees also need to be registered because they have their own compliance documentation, e.g. police checks, individual certifications, licences, registrations, etc.
Employees are responsible for uploading their own compliances/answering compliance questions. To do this, you must first add them to your company’s Smartek profile. This will enable them to receive an invitation code to create their own Smartek account.
If you have a large number of employees to register, please discuss with UnitingCare at email@example.com
Q8: Do sub-contractors also need to register with Smartek?
Yes, sub-contractors also need to be registered because they have their own compliance documentation, e.g. police checks, separate insurances, certifications, licences, registrations, etc.
Q9: How do I get help with registering or using Smartek?
In the first instance, please refer to Smartek’s registration guide. You must follow ALL steps in each section of the guide to successfully register and become compliant for UnitingCare.
For additional support, help is available via the following channels:
If you would like to speak with UnitingCare directly, please email the above address with your preferred availability, and a team member will contact you.
Q10: I want to know more about Smartek.
Smartek is a cloud-based compliance and governance system, owned and operated by Australian-based company, Barrington Group Australia Pty Ltd. Barringtons has been providing security risk advice, Work Health and Safety solutions, and risk mitigations to major industry sectors for over 25 years.
All data collected by Smartek is housed in a secure Australian-based facility with physical safeguards, access protection, system redundancy and daily backups of data. Secure Sockets Layer (SSL) technology with 2048-bit encryption is used for all pages, and Smartek complies to AS/NZS ISO 31000:2009.
Visit the Smartek website for more information.