Information and guidance as you age

Getting older is inevitable and sometimes comes with difficulties. UnitingCare offers programs and fundamental support for seniors, whatever their situation — whether they are experiencing elder abuse, are the primary carers for their grandchildren, or simply looking for information on services in their local area.


Our purpose is to support seniors and link you with community information across Queensland. You can call Seniors Enquiry Line whenever you need information, help with an issue, a referral to a service, or personal support. We are available 9am-5pm, Monday to Friday.


Ask us anything — no question is too big or small. We may need to do some research to answer your question and if this is the case we will let you know when we will call you back. Generally this will be on the same day.


Sometimes you may want to discuss a matter that is more personal, and not one that you want to share with family or friends. Our service is confidential and you can remain anonymous if you like. Our staff will assist you with your concern or refer you to an appropriate support service.

  • Consumer Protection Program by Seniors Enquiry Line: 1300 135 500

    We aim to support you with personalised information and referrals on scams. If you’ve encountered a scam, fraud or consumer issue, it might have been difficult to know where to get help. It can be difficult to tell if something is real or fake — whether by letter, email, someone at the door, a voicemail or a phone call. Is it from a real business or a scammer? We will support you with information that could be critical in deciding what to do next. We will answer any question, no matter how big or small — even if it is just to check a phone number for you. It could be more important than you think! We are available 9am-5pm, Monday to Friday.

  • Seniors Infochat: 1300 135 500

    We will ring you monthly to keep you up to date on topics such as newly reported scams, government announcements, community announcements, useful resources and publications, and events happening in your area. Register your details with us for monthly updates.

  • Snippets newsletter

    Seniors Enquiry Line produces a regular newsletter that includes interesting articles and events. To subscribe to our newsletter, email us at or phone 1300 135 500.


    Time for Grandparents: 1300 135 500


    Time for Grandparents provides telephone information, referral and support to all grandparents in Queensland, from 9am to 5pm, Monday to Friday.


    The program also supports grandparents who have the full-time care of their grandchildren and with at least one child for whom they do not receive the Foster or Kinship Carer payment from the Department of Child Safety, Youth and Women.


    The Time for Grandparents Program supports these grandfamilies by funding sporting and recreational activities and school camps for the grandchildren, along with weekend Grandfamily Camps for grandparents and any grandchildren in their care, as a means to provide the grandparents with respite and an opportunity to engage as grandparents with the children.


    Elder Abuse Prevention Unit: 1300 651 192


    The Elder Abuse Prevention Unit helpline is a first port of call for support, referrals and information about elder abuse. We provide assistance on the phone to anyone who experiences, witnesses or suspects the abuse of an older person by someone they know and trust, often family members. We are available 9am-5pm, Monday to Friday.


    All calls to our helpline are confidential and you are welcome to remain anonymous; we don’t record calls or keep notes. We are not a crisis line and do not undertake investigations, mandatory reporting or casework. Elder abuse is a complex issue and our role is to talk with you about what may be the best and safest options for you and your family.


Consumer Protection Program by Seniors Enquiry Line
Seniors Enquiry Line
Elder Abuse Prevention Unit

1300 651 192

9am-5pm, Monday to Friday

Time for Grandparents

1300 135 500

9am-5pm, Monday to Friday