Keeping the power on

Electricity is an essential service that most households rely on every day. Having your power disconnected, or being threatened with this possibility, can be worrying so it is important that you take action to prevent this.

Is your power at risk of being disconnected?


If you cannot pay your electricity bill, contact your energy provider as soon as possible to explain your circumstances. By making your service provider aware of your situation, they are then able to provide some support to you. They may be able to give you more time to pay, offer a payment arrangement through a hardship program or refer you to external support offered in your community.



What are the consequences of failing to pay?

  • If you don’t pay your electricity bill, you may receive calls to pay from your service provider, which could add to your stress.

  • Your name may be placed on a credit file, which could affect your future credit opportunities.

  • Your debt may be outsourced or sold to a collection agency which may see you incur further fees.

  • Your power may be disconnected, which could result in your home becoming uninhabitable. You may even face reconnection fees to restore your service.

Which steps should you take to keep the electricity on?

Contact your service provider
It is important to inform your service provider of your situation. They may be able to offer you immediate assistance and advice.
See if you can get a grant
Speak to your provider about a Home Energy Emergency Assistance Scheme grant.
Learn more
Contact the National Debt Helpline on 1800 007 007
A financial counsellor will help you work out an affordable amount to pay and can even help set up a payment arrangement with your service provider.
If you cannot reach a suitable arrangement
Contact the Energy and Water Ombudsman for additional support.
Learn more

Additional information

women meeting with finance councillor
Looking for guidance?
Contact us today to organise a meeting with one of our financial counsellors.

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