Dealing with debt collectors
Know your rights and what to do when a debt collector – someone who is paid to collect your debt – comes calling.
Understanding family debt
Find out the risks when one family member asks another family member to finance or act as guarantor on their debts.
Decide which bills to pay first, how to get help to pay them, and how to prevent your debt from escalating.
Bankruptcy is a legal process that releases you from most of your debt, but it can have serious consequences.
Our financial counsellors can help you to navigate your situation and make the best decisions for you and your family. Just call the National Debt Helpline on 1800 007 007, which we operate in Queensland. One of our dedicated financial counsellors will guide you through your options and, if necessary, book an appointment to meet face to face.
Our service operates across Queensland and we are experienced with all kinds of financial problems. Our team is committed to each caller, providing the information you need to empower you to make the right choices in response to your unique situation.
We also work closely with financial institutions, energy companies and debt recovery organisations to educate them on issues of financial hardship and consumer rights.
Understanding debt agreements
A debt agreement is where all parties agree on a repayment towards a specific debt – but there are pros and cons.
Your car is at risk of being repossessed
Car repossession is traumatic and can affect your work, earning potential and family. Know what to do if you can't keep up with your loan repayments.
Keeping the power on
If you cannot pay your electricity bill, contact your energy provider as soon as possible – they may be able to come to an arrangement.
Creating a budget
A budget is one of the most important tools to get your finances under control. Find out how to create one and stick to it.
Grants and financial support
Financial hardship can affect anyone, at any time – but don't despair. The government has several initiatives to help you get back on track.
Take control of your budget and finances
Financial pressure can leave you feeling isolated and stressed, but there are steps you can take to get your situation under control.
Preparing for your first appointment
The more information you can share with your financial counsellor, the better their understanding of your situation. Here's what to consider.