Financial hardship can affect anyone at any time. Remember, you are not alone and there are always options. The National Debt Helpline provides free financial counselling and education so you can get on top of your finances.


Have your circumstances changed? If you’re currently receiving any rebates or government financial assistance, why not seize the moment and call us today to talk through your finances for the future? As a not-for-profit organisation, UnitingCare is ready to provide assistance Monday to Friday through the free National Debt Helpline, which we operate in Queensland.

Call now on 1800 007 007 (Monday-Friday, 9.30am-4.30pm)

National Debt Helpline: 1800 007 007

Our highly trained financial counsellors can help you to navigate your situation and make the best decisions for you and your family. Just call the National Debt Helpline on 1800 007 007, Monday to Friday, 9.30am to 4.30pm, to talk to one of our dedicated financial counsellors. We will guide you through your options and, if necessary, book a follow-up one-on-one appointment.

We are experienced with all kinds of money problems that can arise when circumstances change, such as a job loss, illness, relationship breakdown, or retirement. We can help you understand:

  • Debt options.
  • Payment arrangements.
  • Budgets.
  • Government assistance.

We’re free, confidential and without judgment. Our team is committed to each caller, providing the information you need to empower you to make the right choices in response to your unique situation.

We also work closely with financial institutions, energy companies and debt recovery organisations to educate them on issues of financial hardship and consumer rights.

The information contained on this website is general in nature and does not take into account your personal situation. For more information, view our disclaimer.
UnitingCare client
“From the minute UnitingCare rang us, the agony of trying to find our way through a totally unfamiliar and very stressful situation was lifted."

Do you need urgent support?

Call the National Debt Helpline on 1800 007 007

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If you need urgent help, please call the National Debt Helpline on 1800 007 007. Otherwise, complete the form below with your best contact phone number, an outline of your situation and what you would like to discuss. One of our Financial Counsellors will get in touch with you within 2 business days and, if necessary, book you in for a one-on-one appointment.


After you submit the online form, we recommend that you start getting your financial documents together in preparation for your call. By having as much information as possible ready, the Financial Counsellor will be able to assess your situation quicker. You can read our page on preparing for your first appointment, specifically ‘What to bring to your appointment’ to get an idea of what documents may be helpful.


All submissions are treated confidentially and with respect.